|TERMS AND CONDITIONS & REFUND POLICY|
If you have any question or concerns,
please feel free to contact us. Our qualified and trained staff are
happy to assist you with any question you may have.
|PRODUCTS AND PRICING|
Although every effort is made to ensure
content on our web-site is correct and up to date, product information,
pricing and availability is subject to change without notice. Some
prices and specials may differ to those available at our stores.
If you are looking for a particular product that does not appear on our web-site, please contact us as we will endeavor to order it in for you.
In most instances we have all items in stock however occasionally we may run out
of certain products. In this event, we will give you an estimated time
of availability. You can either arrange for us to contact you when the
item has arrived, or place a new order for the missing item at a later
|Credit card (via our secure website)|
|Credit card (via a phone call to our store)|
|PayPal (via our secure website)|
|Direct Deposit (contact store for details)|
|Postal Bank Cheque or money order|
We use Australia Post for the
majority of our mail order deliveries. A standard shipping fee will
apply to all orders. Delivery costs will vary according to the size,
weight and destination of the parcel. Shipping costs will be confirmed
with your order.
We will ship your order on the same day we have received and processed your payment however due to stock variations there may be a slight delay. Parcels within Australia can take approximately 2 to 7 working days depending on location. We only deliver within Australia.
In the event a parcel has not arrived within the above time frames, please contact us at (02) 4927 5777 or e-mail us at firstname.lastname@example.org and we will investigate the status of your order immediately.
Elite Health Supplements is happy to credit you in full if you wish to return any item in its unopened and original packaging within 7 days after receipt of delivery, however we will not issue refunds for shipping charges.
If you wish to return any item please follow the below procedure:
|Product must be in it's original packaging and unopened|
|Contact us on (02) 4927 5777 for a return authorization|
|Once your return authorization has been approved, simply send the product back to us including the original receipt.|
|Upon receipt of your package, we will immediately issue a full refund into your credit card or PayPal account for the full amount less any shipping costs|
Unfortunately we are unable to
offer refunds for personal reasons such as taste etc. The product must
be unopened and in its original packaging.
We are here to help you so if you have any questions about any products you have ordered please feel free to contact us
Please note once an order has been confirmed as delivered by checking the order's tracking number Elite Health Supplements is no longer responsible for the shipment as the tracking number is considered confirmation and proof of delivery.
Although supplements used in
accordance with the recommended dose are safe and can greatly improve
performance some people can be adversely affected by taking supplements
and some nutrients can adversely affect some prescribed medication.
Before embarking on an exercise and sports supplement program we
recommend you consult a health professional.
Due to changing market forces that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.