Elite Health Supplements provide fast and hassle free delivery to all of our valued customers. We deliver our full range of supplements Australia Wide.

Frequently Asked Questions

Does Elite Health Supplements price match other websites?

We endeavour to offer the most competitive prices across our entire website however if you find a cheaper price elsewhere please contact us at: (02) 49 345117 or via email at: maitland@ehs.com.au. Our friendly staff will be happy to price match. We cannot price match our competitor’s prices for products that are on sale or marked as clearance items etc.

How much is delivery?

Orders Australia Wide under $150 are charged a freight fee of $9.95.
Orders over $150 are FREIGHT FREE Australia Wide!

Which shipping companies do you use to deliver?

We ship with Australia Post for the majority of our orders. Occasionally we also ship using Fastway Couriers depending on the location

What is the expected delivery time for my order?

Depending upon your location, usual time frame is 1 to 5 business days. Remote locations may take longer. At the completion of your order a tracking number will be provided for your convenience so you can track your shipment and ETA.

What if my order hasn't arrived in the delivery time frame outlined?

Please contact us on (02) 49 345117 or via email at: maitland@ehs.com.au and our friendly staff will endeavour to track down the whereabouts of your shipment. In the event your shipment has been lost by our courier either a full refund will be offered or an identical shipment will be sent to you free of charge.

What happens if my order arrived but I'm not at home?

If there is no one is home at the time of delivery a card will be left at the premises either asking you to contact the courier for a suitable time for delivery or the card will instruct you to pick up your shipment from your local post office

Elite Health Supplements Refund Policy

Elite Health Supplements is happy to credit you in full if you wish to return any item in its unopened and original packaging within 7 days after receipt of delivery., however we will not issue refunds for shipping charges.

If you wish to return any item please follow the below procedure:
1. Product must be in its original packaging and unopened
2. Contact us on (02) 49345117 or email: maitland@ehs.com.au for a return authorisation
3. Once your return authorisation has been approved simply send the product back to us including the original receipt
4. Upon receiving your order, we will immediately issue a full refund into your credit card or PayPal account for the full amount less any shipping costs.

Unfortunately we are unable to offer refunds for personal reasons such as taste etc. The product must be unopened and in its original packaging. Additionally, if an item you have purchased arrives either DAMAGED or MISSING we will offer a FULL refund including shipping costs or organise a replacement product to be shipped to you ASAP.

Please note once an order has been confirmed as delivered by checking the order’s tracking number Elite Health Supplements is no longer responsible for the shipment as the tracking number is considered confirmation and proof of delivery.

Disclaimer

Although nutritional supplements used in accordance with the recommended dose are safe and can greatly improve general health, well being and performance some individuals may be adversely affected by taking nutritional supplements. Additionally certain ingredients in nutritional supplements may also potentially interfere with prescribed medications. Before embarking on an exercise and sports supplement program we recommend you consult a health professional. Due to changing market forces that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.