At Elite Health Supplements we are committed in providing you with the latest and best range in bodybuilding, health and fitness supplements at the cheapest prices. The following Terms of Use are to ensure that your shopping experience with us is an enjoyable one. If you have any question or concerns, please feel free to contact us via newcastle@ehs.com.au. Our qualified and trained staff are happy to assist.

Products and Pricing

Although every effort is made to ensure content on our web-site is correct and up to date, product information, pricing and availability is subject to change without notice. Some prices and specials may differ to those available at our stores.  If you are looking for a particular product that does not appear on our web-site, please contact us as we will endeavour to order it in for you.

Back Orders

In most instances, we have all items in stock however occasionally we may run out of certain products. In this event, we will give you an estimated time of availability. You can either arrange for us to contact you when the item has arrived, or place a new order for the missing item at a later date.

Payment Options

Credit Card (via Secure website); Credit Card (via telephone to either store); PayPal (via Secure website); Direct Deposit (contact store for details)

Delivery Costs

Orders Australia Wide under $150 are charged a freight fee of $9.95. Orders over $150 are FREIGHT FREE Australia Wide!

Delivery Time

Depending upon your location, usual time frame is 1 to 2 business days. Remote locations may take longer. At the completion of your order a tracking number will be provided for your convenience so you can track your shipment and ETA.

Refund Policy

Elite Health Supplements is happy to credit you in full if you wish to return any item in its unopened and original packaging within 7 days after receipt of delivery., however we will not issue refunds for shipping charges.

If you wish to return any item please follow the below procedure:

1. Product must be in its original packaging and unopened
2. Contact us on (02) 49345117 or email: maitland@ehs.com.au for a return authorisation
3. Once your return authorisation has been approved simply send the product back to us including the original receipt
4. Upon receiving your order, we will immediately issue a full refund into your credit card or PayPal account for the full amount less any shipping costs.

Unfortunately we are unable to offer refunds for personal reasons such as taste etc. The product must be unopened and in its original packaging. Additionally, if an item you have purchased arrives either DAMAGED or MISSING we will offer a FULL refund including shipping costs or organise a replacement product to be shipped to you ASAP.

Please note once an order has been confirmed as delivered by checking the order’s tracking number Elite Health Supplements is no longer responsible for the shipment as the tracking number is considered confirmation and proof of delivery.

DISCLAIMER

Although nutritional supplements used in accordance with the recommended dose are safe and can greatly improve general health, well being and performance some individuals may be adversely affected by taking nutritional supplements. Additionally certain ingredients in nutritional supplements may also potentially interfere with prescribed medications. Before embarking on an exercise and sports supplement program we recommend you consult a health professional. Due to changing market forces that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.